FAQs

SHIPPING

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

DELIVERY TIMES MAY VARY DEPENDING ON THE DESTINATION AND ARE SUMMARIZED AS FOLLOWS:

SPAIN & PORTUGAL: 3-5 BUSINESS DAYS
REST OF EUROPE: 6-7 BUSINESS DAYS
REST OF THE WORLD: 6-8 BUSINESS DAYS

PLEASE KEEP IN MIND THAT DELIVERY TIMES ARE APPROXIMATIONS. DELAYS CAN OCCUR DUE TO FACTORS LIKE PAYMENT AUTHORIZATION, STOCK AVAILABILITY, AND CUSTOMS PROCESSING. THE SHIPPING COSTS FOR EACH ORDER IS AUTOMATICALLY CALCULATED AND DISPLAYED AT THE TIME OF CONFIRMING THE PURCHASE, ENSURING THAT THE CUSTOMER APPROVES IT BEFORE PROCEEDING WITH PAYMENT.

WILL I RECEIVE CUSTOMS/IMPORT DUTIES? 

 FOR SHIPMENTS TO COUNTRIES OUTSIDE THE EUROPEAN UNION, ADDITIONAL CUSTOMS TAXES AND FEES MAY BE APPLICABLE. THE RESPONSIBILITY FOR THESE CHARGES, WHICH MAY VARY DEPENDING ON THE DESTINATION COUNTRY, LIES SOLELY WITH THE CUSTOMER AND MUST BE SETTLED AT THE RESPECTIVE CUSTOMS OFFICE. 

HOW DO I PLACE A RETURN OR EXCHANGE? 

HQ BARCELONA OFFERS A 14-DAY RETURN AND EXCHANGE POLICY FROM THE DELIVERY DATE.

TO ENSURE ELIGIBILITY, PRODUCTS HAVE TO BE UNUSED, IN EXCELLENT CONDITION, IN THEIR ORIGINAL PACKAGING, AND WITH THE LABEL INTACT. IT IS IMPORTANT TO NOTE THAT THE COMPANY RESERVES THE RIGHT TO REJECT ANY ITEM THAT GOES AGAINST THIS CRITERIA. ANYTHING RELATED TO THE DELIVERY OF YOUR ORDER MUST ALSO BE SUBMITTED WHITIN 14 CALENDAR DAYS FROM THE DATE OF RECEPTION.

CUSTOMERS SHOULD BE AWARE THAT PARCELS RETURNED AFTER THE SPECIFIED TIME FRAME WILL BE DECLINED AND SENT BACK TO THE SENDER. THE SENDER IS SOLELY RESPONSIBLE FOR COVERING THE COSTS AND RISKS ASSOCIATED WITH THE RETURN OF THE PRODUCT(S).

TO INITIATE A RETURN, CUSTOMERS SHOULD SEND AN EMAIL TO SHOP@HQBARCELONA.COM INDICATING THE ORDER NUMBER, PRODUCT(S) TO BE RETURNED AND REASON FOR RETURN.

ONCE WE HAVE RECEIVED THIS INFORMATION, WE WILL CONTACT YOU TO LET YOU KNOW HOW TO PROCEED.

BARCELONA RESIDENTS HAVE AN ADDITIONAL OPTION FOR AN "IN-STORE RETURN", ALLOWING THEM TO COMPLETE THE TRANSACTION AT THE HQ BARCELONA CLUB.

RETURNED ORDERS WILL BE PROCESSED WITHIN APPROXIMATELY 1-3 BUSINESS DAYS FROM THE RECEPTION. AN EMAIL CONFIRMATION WILL BE SENT WHEN THE RETURN HAS BEEN COMPLETED. REFUNDS WILL BE CREDITED BACK TO THE ORIGINAL CUSTOMER'S FORM OF PAYMENT WITHIN 2 TO 5 BUSINESS DAYS.

PLEASE NOTE THAT THE SHIPPING COSTS WILL BE DEDUCTED FROM THE AMOUNT. 

 

SIZING 

HOW DO I KNOW WHICH SIZE FITS ME? 

EACH CLOTHING PRODUCT PAGE HAS A SIZE GUIDE (CM) BELOW THE PRODUCT DESCRIPTION. IF YOU HAVE ANY SPECIFIC QUESTIONS FEEL FREE TO CONTACT US UNDER SHOP@HQBARCELONA.COM 

  

CARE 

HOW DO I CARE FOR MY HQ MERCH? 

EACH CLOTHING ITEM PRODUCT PAGE COMES WITH CARE INSTRUCTIONS AT THE END OF THE PRODUCT DESCRIPTION. GENERALLY, WE RECOMMEND WASHING AT 30ºC, IRONING AT 110Cº AND NOT USING A TUMBLE DRIER OR BLEACH.