RETURNS

RETURN POLICY

HQ BARCELONA OFFERS A 14-DAY RETURN AND EXCHANGE POLICY FROM THE DELIVERY DATE.

TO ENSURE ELIGIBILITY, PRODUCTS HAVE TO BE UNUSED, IN EXCELLENT CONDITION, IN THEIR ORIGINAL PACKAGING, AND WITH THE LABEL INTACT. IT IS IMPORTANT TO NOTE THAT THE COMPANY RESERVES THE RIGHT TO REJECT ANY ITEM THAT GOES AGAINST THIS CRITERIA. ANYTHING RELATED TO THE DELIVERY OF YOUR ORDER MUST ALSO BE SUBMITTED WHITIN 14 CALENDAR DAYS FROM THE DATE OF RECEPTION.

CUSTOMERS SHOULD BE AWARE THAT PARCELS RETURNED AFTER THE SPECIFIED TIME FRAME WILL BE DECLINED AND SENT BACK TO THE SENDER. THE SENDER IS SOLELY RESPONSIBLE FOR COVERING THE COSTS AND RISKS ASSOCIATED WITH THE RETURN OF THE PRODUCT(S).

RETURN PROCEDURE

TO INITIATE A RETURN, CUSTOMERS SHOULD SEND AN EMAIL TO SHOP@HQBARCELONA.COM INDICATING THE ORDER NUMBER, PRODUCT(S) TO BE RETURNED AND REASON FOR RETURN.

ONCE WE HAVE RECEIVED THIS INFORMATION, WE WILL CONTACT YOU TO LET YOU KNOW HOW TO PROCEED.

BARCELONA RESIDENTS HAVE AN ADDITIONAL OPTION FOR AN "IN-STORE RETURN", ALLOWING THEM TO COMPLETE THE TRANSACTION AT THE HQ BARCELONA CLUB.

REFUNDS

RETURNED ORDERS WILL BE PROCESSED WITHIN APPROXIMATELY 1-3 BUSINESS DAYS FROM THE RECEPTION. AN EMAIL CONFIRMATION WILL BE SENT WHEN THE RETURN HAS BEEN COMPLETED. REFUNDS WILL BE CREDITED BACK TO THE ORIGINAL CUSTOMER'S FORM OF PAYMENT WITHIN 2 TO 5 BUSINESS DAYS.

PLEASE NOTE THAT THE SHIPPING COSTS WILL BE DEDUCTED FROM THE AMOUNT.